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XENTRY Support User Helpdesk - Mercedes Benz, Relocation to Maastricht, NL

The Mercedes-Benz Customer Assistance Center Maastricht N.V. (CAC) is a central point of contact, caring for the needs current and prospective customers of the Mercedes-Benz and smart brands. More than 40 different nationalities add diversity and enrich an organization aiming to provide the best service and premium solutions for our end-customers, retail and business partners. Employees act as brand representatives ensuring that external and internal customers receive personal assistance in their own language at a consistently high level.

Was du machen wirst:

The function

As part of Retail Service, XENTRY Support is the first point of contact for delivering worldwide assistance to the retailer network and external entities (e.g. independent workshops) using applications, diagnostic equipment and software supplied by Daimler’s aftersales division, Global Service and Parts (GSP/O).

Tasks and responsibilities of the XENTRY Support User Helpdesk (UHD) are

  • Handle incoming work (phone, email, tickets) from B2B customers and respond to the queries in a timely and professional manner
  • Analyse and investigate issues making use of acquired knowledge and available toolsProvide information and assistance with regards to XENTRY Hardware and Software
  • Accurately document work related activities in the relevant ticketing system according to established policies and procedures
  • Coordinate with internal stakeholders to resolve complex enquiries and complaints about supported products
  • Ensure all areas of personal responsibility are handled promptly, accurately, and with outstanding customer service.


Was wir bieten:

We offer

  • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
  • 200 vacation hours (based on full time employment)
  • Holiday allowance: 8% of annual salary
  • Competitive performance based salary growth
  • Result-oriented bonuses
  • Employee Car Program: discount on new or used Daimler brand cars
  • Collective health insurance at discounted rates
  • Pension plan
  • A “tailor made” individual development plan

Was wir erwarten:

  • Requirements

  • Perceptive, customer focused and able to understand and manage expectations
  • German native speaker and English with good communication (B2B) skills both written and verbal
  • Good understanding of and strong affinity with Computers (Windows ®)
  • Particular interest for and basic knowledge of automotive technology is an advantage
  • Superior analytical skills
  • Pro-activeness, flexibility and ability to work independently
  • Team Player

Bewerben

If you would like to apply for this job, click on the 'Jetzt Bewerben' button at the top of the page. Please add your motivation letter for this job in English and upload your resume in German. You can also call us at 0800 180 16 59 for more information. We look forward to hear from you!

Extra Informationen

Status
Inaktiv
Ausbildungsniveau
Andere
Standort
Bundesweit
Jobart
Karrierestarter, Vollzeitstelle (mit Erfahrung), Vollzeitstelle
Tätigkeitsbereich
Kundenservice
Führerschein erforderlich?
Nein
Auto erforderlich?
Nein
Motivationsschreiben erforderlich?
Ja
Sprachkenntnisse
Deutsch

Bundesweit | Kundenservice Jobs | Call-Center Mitarbeiter Jobs | Karrierestarter | Vollzeitstelle (mit Erfahrung) | Vollzeitstelle | Andere

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